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Wrong fuel on the motorway
Long journeys, tired drivers and unfamiliar cars make motorway services the place misfuels happen most. If you're still on the forecourt, stay put — we can drain the car there.
Do this now
- 1Don't start the engineDon't turn the ignition on either. Keyless? Keep the fob away from the car.
- 2Neutral and push clearAsk staff to help push the car away from the pump.
- 3Tell the cashierThey deal with misfuels every week.
- 4Call Mr FuelFixed price and arrival time on the phone.
On a motorway? Get behind the barrier first. In danger, call 999.
If the car has cut out on the motorway, your safety comes first. Leave by the nearside door, get behind the barrier, and call us from a safe place. If you're in a live lane or feel in danger, call 999 first.
Signs you need us
- You've just filled up at motorway services with the wrong fuel
- The car lost power on the motorway after a fuel stop
- You're stopped on the hard shoulder or in an emergency area
How we fix it
- 1SafetyHazard lights on, everyone out on the verge side and behind the barrier. If the car is in a live lane, call 999.
- 2Move to safetyWhere a drain on the hard shoulder isn't safe, we arrange recovery to the next services or a safe location first.
- 3Drain and flushA full drain and flush, on the forecourt or at the safe location.
- 4Back on your wayFresh fuel in, engine tested — and you continue your journey.
Good to know
- Never attempt to work on a car on the hard shoulder — and never let anyone else.
- Smart motorways may have no hard shoulder: use an emergency area if you can reach one.
FAQs
Wrong fuel on the motorway: questions
Can you drain a car on the hard shoulder?+
Usually not — it isn't safe. We'll arrange for the car to be moved to services or a safe location first, then drain it there.
The services staff want my car moved off the pump.+
Put it in neutral and push it clear with help from staff. Don't start it. We drain cars in services car parks every day.
Related
Other problems we fix
Motorway misfuel help near you
Wrong fuel? Don't start the engine.
Call now for a fixed price and a real arrival time. 24 hours a day, 7 days a week, 365 days a year.