Emergency guide
Put the wrong fuel in? Do this now.
Breathe — it happens to around 150,000 UK drivers a year, and it's almost always fixable cheaply if you follow these steps.
What should I do right now?
Question 1 of 3Where are you?
- 1
Don't start the engine
Don't turn the ignition on, and don't press the start button. On many cars that alone primes the fuel pump. With a keyless car, move the fob well away so the car can't wake up.
- 2
Put it in neutral and push it clear
Release the handbrake and, with help from staff or other drivers, push the car away from the pump into a parking space.
- 3
Tell the cashier
Forecourt staff handle misfuels regularly and can help move the car. Keep your fuel receipt.
- 4
Call a mobile fuel drain
Tell us what went in, roughly how much, and whether the engine has run. We'll give you a fixed price and arrival time.
- 5
Wait somewhere safe
Stay with the car if it's safe. On a motorway or fast road, wait behind the barrier, not in the car.
Already driving?
If the car is acting up after filling up
Wrong fuel? Don't start the engine.
Call now for a fixed price and a real arrival time. 24 hours a day, 7 days a week, 365 days a year.