Terms of service

These terms apply when you book a service from Mr Fuel.

Price

We confirm a fixed price before dispatch. It changes only if the job turns out to be different from what was described (for example a larger tank, or the engine having been run), and only with your agreement.

No fix, no fee

If we cannot get your vehicle running after a drain and flush, you do not pay for the drain. Parts already fitted with your agreement, and recovery you have asked for, are still chargeable.

Existing damage

We are not responsible for damage caused by running the engine on the wrong fuel before we arrive. We will tell you honestly if we find signs of it.

Cancellations

You can cancel free of charge before the technician is dispatched.

Your statutory rights

Nothing in these terms affects your rights under the Consumer Rights Act 2015.